Terms of Service

Last Updated: August 5, 2025

1. Agreement to Terms

By accessing or using the Terra OS platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Terra OS, LLC ("Company," "we," "our," or "us") is a North Carolina limited liability company providing lawn care management software services.

2. Description of Service

Terra OS is a comprehensive lawn care management platform that provides:

  • Property and customer management tools
  • Service program creation and scheduling
  • EPA-compliant chemical tracking and documentation
  • Mobile visit completion capabilities
  • Automated quoting and billing systems
  • Team and security management features

3. User Accounts and Registration

3.1 Account Creation

  • You must provide accurate, complete, and current information during registration
  • You are responsible for safeguarding your account credentials
  • You must notify us immediately of any unauthorized access to your account
  • You must be at least 18 years old to create an account

3.2 Account Types and Roles

Our Service supports the following user roles:

  • Owner: Full administrative access and billing responsibility
  • Admin: Administrative access without billing control
  • Sales: Customer and quote management access
  • Technician: Field service and visit completion access

3.3 Account Responsibility

  • You are responsible for all activities that occur under your account
  • You may not share account credentials with unauthorized users
  • You must maintain accurate and up-to-date account information

4. Acceptable Use Policy

4.1 Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to:

  • Use the Service for legitimate lawn care business operations
  • Comply with all applicable laws and regulations
  • Respect the intellectual property rights of others
  • Maintain the confidentiality of customer information

4.2 Prohibited Uses

You may not:

  • Use the Service for any unlawful purpose or to solicit unlawful activity
  • Attempt to gain unauthorized access to the Service or related systems
  • Interfere with or disrupt the Service or servers connected to the Service
  • Use the Service to transmit viruses, malware, or other harmful code
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell, redistribute, or sublicense access to the Service
  • Use the Service to compete with our business or create similar products

5. Intellectual Property Rights

5.1 Service Content

The Service and its original content, features, and functionality are owned by Terra OS, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 User Content

  • You retain ownership of data you input into the Service ("User Content")
  • You grant us a limited license to use your User Content solely to provide the Service
  • You represent that you have the right to provide all User Content to us
  • You are responsible for ensuring User Content complies with applicable laws

5.3 Trademark Policy

Terra OS and related marks are trademarks of Terra OS, LLC. You may not use our trademarks without our prior written consent.

6. Payment Terms and Billing

6.1 Subscription Fees

  • Service fees are charged on a subscription basis as specified in your plan
  • All fees are non-refundable unless otherwise stated in these Terms
  • We reserve the right to change our pricing with 30 days' notice

6.2 Payment Processing

  • Payments are processed through Stripe, Inc.
  • You authorize us to charge your designated payment method
  • You must maintain valid payment information in your account
  • Failed payments may result in service suspension

6.3 Late Payments

  • Accounts with overdue payments may be suspended or terminated
  • We may charge late fees for overdue accounts
  • You remain responsible for all charges incurred before suspension

6.4 Taxes

You are responsible for all applicable taxes related to your use of the Service.

7. Data and Privacy

7.1 Data Security

We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You acknowledge that you use the Service at your own risk.

7.2 Data Backup

While we maintain regular backups, you are responsible for maintaining your own backup copies of critical data.

7.3 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Availability and Support

8.1 Service Availability

  • We strive to maintain 99.9% uptime but do not guarantee uninterrupted service
  • We may perform scheduled maintenance with reasonable notice
  • We are not liable for service interruptions beyond our reasonable control

8.2 Customer Support

We provide customer support via email and may offer additional support channels at our discretion.

9. Modifications to Service and Terms

9.1 Service Changes

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

9.2 Terms Changes

We may modify these Terms at any time by:

  • Posting updated Terms on our website
  • Sending email notification to registered users
  • Providing 30 days' notice for material changes

Continued use of the Service after changes constitutes acceptance of the modified Terms.

10. Account Termination

10.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us.

10.2 Termination by Us

We may terminate or suspend your account immediately if you:

  • Breach these Terms or our policies
  • Engage in fraudulent or illegal activities
  • Fail to pay required fees
  • Pose a security risk to the Service

10.3 Effect of Termination

Upon termination:

  • Your access to the Service will cease immediately
  • We may, but are not obligated to, delete your account and data
  • Outstanding fees remain payable
  • Sections of these Terms that should survive termination will remain in effect

11. Disclaimers and Warranties

11.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Professional Advice

The Service provides tools and information but does not constitute professional advice regarding:

  • EPA compliance or chemical regulations
  • Business operations or lawn care practices
  • Legal or financial matters

You should consult qualified professionals for specific advice.

12. Limitation of Liability

12.1 Damages Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TERRA OS, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.

12.2 Total Liability Cap

Our total liability to you for all claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12.3 Essential Purpose

These limitations apply even if our remedies fail of their essential purpose.

13. Indemnification

You agree to indemnify, defend, and hold harmless Terra OS, LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your User Content

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of North Carolina, without regard to conflict of law principles.

14.2 Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in North Carolina.

14.3 Limitation Period

Any claim arising from your use of the Service must be brought within one (1) year after the cause of action arises.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Terra OS, LLC regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We are not liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

Terra OS, LLC

Email: info@terraos.com

For legal inquiries, please use the subject line "Terms of Service Inquiry."

These Terms of Service are effective as of the date listed above and govern your use of the Terra OS platform.